Frequently Asked Questions - Email

Support Center

 Frequently Asked Questions


Can't send email:
Our SMTP servers are configured as secure relays. This means that you cannot simply reference "" as an Outgoing mail-server unless you successfully login via one of your POP3 accounts at "” before you try to send. This is a mandatory setting to prevent spammers from using our mail-servers as havens for unsolicited email. If you are getting a "relaying prohibited" or "disconnected by administrator" error, normally this means that you didn’t login to the POP3 server at your domain before you tried to send through the SMTP server at your domain. To login, you need to check for mail first.

In addition to this, you still may not be able to send mail, regardless of whether or not you have successfully checked your mail. The reason why this may be the case is some ISPs have been set-up in such a way that their customers cannot use an outbound SMTP server to relay messages. If you are still experiencing problems sending mail through your domain, and are certain that you have logged in via POP3 to an account at your domain, you should contact your local ISP to see if they allow their customers to use outbound SMTP servers.

Your default root email account:
Every account starts out with a default "catch-all" account for its domain. This email box will grab all mail heading to The login for this box is the same main account login you receive once you have successfully signed-up. Thus, if your root account is "" (login of "homepage" - first 8 letters of your domain), there is no need to request an alias to your root account, because all names under your domain are already being filtered into this account.

Problem resolving your mail-host
If you find that you cannot get "" to resolve, as a valid SMTP or POP3 server, please make sure that your domain is registered in our name-servers. If your domain is registered in our name-servers and you continue to experience this problem, then try clearing-out your cache and cookies and then restarting your computer. Also, keep in mind that in some cases your registration may not yet have been completed by the registrar.

Any Username And Password Error:
The main cause for this is trying to access your email account with the wrong username / password details. If this is NOT your primary email account, remember to use the full email address ( as your username when logging in. If all else fails, simply remove and recreate the account with your mail control panel.

If none of the above helps, then most likely the POP3 box in question has received a corrupted message. In such an event, contact support and tell them to clear that box out. Note, however, that this usually results in most (or all) of that particular mailbox's contents being erased.


Cpanel FAQ's | E-mail FAQ's

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